Español
English
Català
FrançaisTerms of Service
Last updated: September 2026
1. Parties
These Terms and Conditions (the “Terms”) are a legal agreement between you (the “Customer”) and enginerIT, a French company with EU VAT number FR31924485634, trading as “Hostbrid” (the “Provider”), registered at Mas de Klé 2, 7 rue Isaac Newton, 34110, Frontignan (Hérault, France). The servers delivering the service are in Madrid, Spain.
2. Services
Hostbrid provides the following cloud infrastructure services:
- Shared web hosting (websites, email, databases, FTP, DNS)
- Virtual Private Servers (VPS) with full root access
- SSL certificate management (via Let's Encrypt)
- Email hosting (IMAP/SMTP with DKIM, SPF, DMARC)
- DNS management and domain configuration
- Automated backups; on VPS, restore from the panel
3. Payment and Billing
- Prices are shown in euros and are final prices. enginerIT invoices under the French VAT franchise scheme: “TVA non applicable, art. 293 B du CGI” (VAT not applicable, franchise under article 293 B of the French General Tax Code). No tax is added afterwards.
- Payment is processed through Stripe by credit or debit card. The invoice for each charge is issued by Stripe on behalf of enginerIT, is the legal invoice for that transaction, and can be downloaded from Billing in the panel.
- Subscriptions are billed monthly or annually, as chosen by the Customer at checkout.
- Annual billing is 20% cheaper than monthly and is paid up front.
- Services are activated immediately after payment.
- If a renewal payment fails we notify you by email, and we may suspend the service —powered off, data untouched— from the eighth day, and terminate it after thirty. We tell you before we do. These are minimum periods and a right we reserve, not an automatic process: nothing is suspended or terminated without that prior notice, and if you write to us before they run out, we talk it through.
4. Service Level Agreement (SLA)
Uptime guarantee: 99.9% monthly uptime for all hosting and VPS services.
Measurement: Uptime is calculated as (total minutes in month - downtime minutes) / total minutes in month × 100.
Exclusions: Scheduled maintenance (announced 48h in advance), force majeure, client-caused issues, DNS propagation delays.
If monthly uptime falls below 99.9%, the Client is entitled to a service credit:
- 99.0% - 99.9%: 10% credit of monthly fee
- 95.0% - 99.0%: 25% credit of monthly fee
- Below 95.0%: 50% credit of monthly fee
How it is measured and how to claim the credit: availability is measured from our own monitoring (Zabbix), which probes each service from outside and keeps a minute-by-minute record; that record is the reference and we hand you the relevant period on request. There is no page publishing the monthly percentage: the status page is there to show open incidents and announced maintenance, not to compute the SLA. The credit is not automatic: you request it from Support in the panel, or by email to hello@hostbrid.com, within 30 calendar days of the end of the month concerned, stating the service and the dates. We answer within 10 working days with the calculation and, where due, the credit is applied to the next invoice.
5. Withdrawal, cancellation and refunds
- Right of withdrawal (consumers): if you sign up as a consumer you have 14 calendar days from the contract date to withdraw without giving a reason (Directive 2011/83/EU; in Spain, articles 102 to 108 of the LGDCU). If during sign-up you expressly asked for the service to start before those 14 days were up —and you were told at that point that you would therefore pay the proportionate part— we refund what you paid minus the part already delivered, counted by days: withdrawing on day 4 of a 30-day month gets you 26 days back. Where no such express request is on record, the full amount is refunded. The refund reaches your payment method within 14 days at most.
- How to withdraw: just tell us within those 14 days, by any means and in your own words: an email to hello@hostbrid.com, a ticket from Support → My tickets in the panel, or a letter to our registered address. No reason and no form are required. If you would rather use one, here is the official model: model withdrawal form (art. L221-5 of the French Consumer Code and Annex A of Directive 2011/83/EU). We acknowledge receipt by email the same working day.
- Businesses and professionals: as a rule, buying for your own business means no right of withdrawal — it is a consumer right. There is an exception and we apply it: article L221-3 of the French Consumer Code gives the same 14 days to a professional who buys outside the scope of their main activity and employs five people or fewer — most sole traders and micro-businesses. If that is you, say so when you withdraw and it is handled exactly like a consumer’s. Outside that case you can cancel at any time; sums already paid are not refunded.
- Cancellation: you can cancel your subscription at any time from the panel. The service stays active until the end of the period already paid for and does not renew. Downgrading does not generate a refund: you pay less from the next renewal.
- If the failure is ours: if we charge for a service and do not deliver it, we refund what was not delivered.
- Data after termination: it is kept for 7 days so you can ask us for a copy, and then deleted.
6. Acceptable Use Policy
You agree not to use Hostbrid services for:
- Any activity that violates applicable laws or regulations
- Sending unsolicited commercial email (spam)
- Hosting malware, phishing sites, or content that infringes intellectual property rights
- Cryptocurrency mining on shared hosting plans
- Activities that consume excessive resources affecting other users (shared hosting only)
- DDoS attacks, port scanning, or unauthorized access attempts
Violation of this policy may result in immediate suspension of services without refund.
7. Backups
Hostbrid runs automated backups according to each plan (weekly or daily). On VPS, the Customer can browse, download and restore them from the panel. Website backups are handled by our team: you request the restore from Support and we run it. In any case the Customer remains ultimately responsible for keeping their own copies of critical data, and Hostbrid’s liability is limited to restoring from the backups available.
8. Limitation of Liability
To the maximum extent permitted by law, enginerIT's total liability for any claim arising from these Terms shall not exceed the total amount paid by the Client in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business interruption.
9. Privacy and Data Protection
The processing of personal data is governed by our Privacy Policy, in compliance with the GDPR and French Act no. 78-17 (Loi Informatique et Libertés). By using our services, you acknowledge that you have read and understood our data processing practices.
10. Modifications
We reserve the right to modify these Terms at any time. Material changes will be notified via email at least 30 days before taking effect. Continued use of the services after the effective date constitutes acceptance of the modified Terms.
11. Applicable Law and Jurisdiction
These Terms are governed by French law, the law of the country where enginerIT is established. If you sign up as a consumer, that choice takes away none of your protection: you keep in full the mandatory consumer rules of the country where you live —Spanish rules if you live in Spain— as article 6 of Regulation (EC) 593/2008 (Rome I) requires; and you may sue us before the courts of your own home country, which are also the only courts where we may sue you (articles 17 to 19 of Regulation (EU) 1215/2012, Brussels I recast). For companies and professionals, disputes go to the French courts of enginerIT’s registered office (Hérault, France).
12. Consumer mediation
If you are a consumer and a complaint to us has not been resolved to your satisfaction, you have the right to refer the matter free of charge to a consumer mediator (articles L612-1 et seq. and R616-1 of the French Consumer Code). Write to us first at hello@hostbrid.com: mediation requires a prior written complaint, and we answer within 10 working days. If our answer does not satisfy you, you may take your complaint to the French consumer protection authority (DGCCRF, signal.conso.gouv.fr) and, in any event, to the courts of your place of residence. The European online dispute resolution platform is no longer a valid route: it ceased operating on 20 July 2025, when Regulation (EU) 2024/3228 repealed Regulation 524/2013.
13. Contact
- General: hello@hostbrid.com
- Privacy: privacidad@enginerit.com